Shipping & Return Policy

Processing Time: Our dedicated team works diligently to ensure your orders are processed in a timely manner.

  • Free Shipping: Orders are typically processed between 24 to 48 hours.
  • VIP/Premium Shipping: Orders are given priority and are processed within 24 hours.

Shipping Time:

  • Free Shipping: After processing, items shipped with our free shipping option usually arrive between 4 to 7 days.
  • Express Shipping: For those who choose our express shipping, you can expect your order to arrive between 3 to 5 days post-processing.

Returns: We strive to provide products that are of the highest quality and that meet our customers' expectations. If, for any reason, you are not satisfied with your purchase, please review our return policy below:

  1. Eligibility for Returns: Items can be returned within 30 days of the receipt of the order. Please ensure that the items are unused, in their original packaging, and in the same condition that you received them.

  2. Initiating a Return: To initiate a return, please contact our customer service team with your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed.

  3. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

  4. Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or an error has been made on our part.

  5. Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team.

We appreciate your understanding and patience as we work to deliver your orders as quickly as possible. Our commitment to ensuring your satisfaction is our top priority. If you have any questions or concerns about your order, please do not hesitate to reach out to our customer service team.

Thank you for choosing TROOSS. We value your business and trust.